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Enterprise Beware!

By John | March 12, 2008

There was an interesting article yesterday in SearchDataCenter.com about how Motorola is using Splunk to troubleshoot IT management problems. Enterprise Search technologies are being used more and more by large customers to apply Google-like search technology to traditional data center analytics. Companies like Coke and Comcast are using Enterprise Search technologies to replace the traditional ETL-based data warehouse schema. In the Motorola article, they are using Splunk, an open source enterprise search tool, to analyze IT problems. I recently wrote a blog article on how MailTrust a Rackspace subsidiary is using Hadoop (Enterprise Search) to analyze massive amounts of mail server logs. Using Enterprise Search tools, IT analysts are now solving problems in a fraction of the time it used to take. In fact, they are now asking questions that they couldn’t even ask before due to the volume of data that needed to be analyzed. The other interesting point made in the Motorola article is how the perfect storm of new technology and open source closed this deal. The two primary factors that lead Motorola to the Splunk product are as follows:

1) The cumbersome and convoluted process of evaluating and acquiring enterprise software in a large IT environment.

But while Danley’s group has had to troubleshoot problems within this distributed infrastructure, he never considered implementing an enterprise systems management tool along the lines of Tivoli . “Within the walls of a large IT world, there are dozens and dozens of management tools,” Danley said. Going for another enterprise management system to fulfill his needs wouldn’t have been practical or timely.

2) The nature of Open Source tools allow customer easy entree to a try-before-you-buy software tool. Open Source tools usually offer no concept of an evaluation and forms to fill out. An entrepreneurial system adminstrator can download the tool and kick the tires as a gorilla project and then suggest the solution without going through a long and laborious approval process. Don Tapscott in Wikinomics calls this a bottom-up idea approach as oppressed to the traditional non-collaborative top down solution.

Being an open source tool didn’t hurt either. “The thing Splunk had going for it was a free evaluation. I got a limited usage with the download, and I could immediately evaluate the tool’s potential,” Danley said.

“Enterprise Beware” – Seven Core Competencies for Enterprise Innovation are going to change the way you guys do business.

Topics: 3tera, 7core, amazon, aws, cloud computing, don tapscott, ec2, enterprise, enterprise 2.0, enterprise search, haddoop, mapreduce, nick carr, open source, opensource, other, rackspace, s3, tivoli, wikinomics | 3 Comments »

3 Responses to “Enterprise Beware!”

  1. Matt Ray Says:
    March 12th, 2008 at 2:55 pm

    The only problem is that Splunk isn’t open source. It’s cool and all, but the article got it wrong.

    http://www.splunk.com/doc/3.2/faq/GeneralInfo#IsSplunkopensource

  2. Cloud Review | John M Willis ESM Blog Says:
    March 30th, 2008 at 7:09 am

    [...] Enterprise Beware! [...]

  3. Mike Danley Says:
    December 14th, 2008 at 8:54 pm

    To clarify…Tivoli is but one of dozens and dozens of sources within a large organization. I had the 3rd copy ever of Tivoli and we still have it running, but there is no way in hell it can ever index and find stuff like Splunk does.

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