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Do you know about MRO?

By John | September 18, 2007

You probably should.It has over 10,000 customers, over 300k users, and have products in over 120 countries. And it is owned by IBM, which has gotten back in the game of service request management with the MRO technology. If all that doesn’t get you excited, maybe this will: how about IBM mixing MRO’s world class corporate asset management with IT asset management and service catalogs? Does that sound like Remedy, or does it sound like SAP? How about both. IBM has recently delivered a blue wash version of the Maximo, offering what is now called the IBM Tivoli Service Request Manager (ITSRM). ITSRM provides full service desk incident and problem management capabilities with service support and asset management processes. More importantly, IBM’s CMDB, populated by IBM’s Tivoli Application Discovery Dependency Manager (TADDM, and previously known as Collation), is now based on the Maximo technology and now gives IBM a very strong portfolio of application discovery, configuration management, and service request management. IBM also plans to move this technology into the service catalog space, providing a complete picture for customer self service and service request management.Some of the key acquisitions by IBM over the last few years (Candle for monitoring, Collation for discovery and CMDB, MRO for service request/service catalog, and Micromuse for network management, correlation, and BSM) are telling an extremely compelling story for enterprise systems management.

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Topics: bmc, configuration, esm, hp, ibm, tivoli | No Comments »