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Gartner Day 1: Sandy Carter, IBM
By John | September 17, 2007
- Gartner Day 1: Sandy Carter, IBM
- McDonald’s is handling its drive-through orders by routing them to operators in the Philippines who take a customer’s order and then key the order into a system that results in a burger popping out of the window when the customer drives up, a perfect example of outsourcing a specific task in a process as opposed to the entire process.
