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BotchagalupeMarks for March 25th – 09:01
By John | March 26, 2009
These are my links for March 25th from 09:01 to 10:25:
- CRM News: Customer Service: The Cloud's Emerging SLA Ecosystem –
- Open Source is political: Blows Against The Empire | The IT Skeptic – Being open source gives tool developers an advantage in making their product cheaper, more reliable, more responsive to the market's needs, more universally adaptable, and more functionally rich. If they achieve that they'll win. The fact they did it using open source is irrelevant.
- What happens when the Cloud goes wrong ? | Cloudiquity – We have often publicised outages from the likes of Amazon and Google, but given the publicised SLA’s of each some down time is expected. However things can get much more serious than this. In the last couple of days it has emerged that Carbonite had lost some of its customers data in 2007. According to TechCrunch Carbonite lost the data of 7,500+ customers who relied on the company to keep their files safe. This emerged because of a law suit that Carbonite filed on the providers of their infrastructure. The Carbonite CEO provides more details:
- Salesforce Puts Tweets In The Cloud – Here’s how it works. First, Salesforce CRM searches within the Service Cloud for any tweets that are relevant to a company. Then, the company can capture and monitor the conversation, creating a database in the Service Cloud that keeps track of all subsequent conversations about the company.
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