IT Management and Cloud Blog

Press Release: Opscode Partners With DTO Solutions

By John | June 16, 2010

SEATTLE, WA—( Marketwire – June 14, 2010 ) – Opscode, Inc., a cloud infrastructure automation company, today announced it has forged a new partnership with DTO Solutions, a consulting company which provides automated infrastructure and process improvement for large-scale, mission critical IT operations. DTO recently completed the first phase of Opscode’s Chef certification process and is currently helping Opscode build out the Chef ecosystem.

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Opscode Brings on Two New Technical Evangelists

By John | June 2, 2010

SEATTLE, WA–(Marketwire – 06/02/10) – Opscode, Inc., a cloud infrastructure automation company, today announced the appointment of two new technical evangelists: Adrian Cole, founder of, an open source cloud framework that enables developers to reuse their java code, and Aaron Peterson, a 14-year systems and network veteran. In their new roles, Adrian and Aaron will be actively engaged in spreading the gospel and driving adoption for the systems integration framework “Chef,” where they will work to cultivate and grow a community of active contributors.

“Both Aaron and Adrian are cloud infrastructure rock stars who as technology evangelists will play a critical role in defining best practices and educating this fast growing community on how Chef can be most efficiently deployed to fully automate the next generation of cloud infrastructure,” said Jesse Robbins, CEO and co-founder of Opscode. “The Chef community represents one of the largest and fastest growing open source configuration management projects today. With forward thinking practitioners like Adrian and Aaron helping Opscode spread our vision for what the future of infrastructure looks like, we’ll be well positioned to make this vision a reality.”

Prior to joining Opscode, Aaron spent more than 14 years designing and building IT infrastructure and operations at places such as Bank of America, Cisco Systems, and the University of California at Santa Cruz. Working with Jesse Robbins in infrastructure and security operations at, Aaron wielded real-time command-line kung fu to tens of thousands of servers at once and automated global production infrastructure. Aaron is passionate about information design and visualization, scale, and analysis. He has done Computer Science undergraduate work at the University of California at Santa Cruz.

Adrian Cole is founder of, a popular open source cloud framework for the java community. Adrian has held senior architect roles for a number of major GLOBAL enterprise organizations, including most recently at VMWare where he was a Cloud Ecosystem Architect. Prior to VMWare, Adrian served as well as Barclays Global, Fannie Mae, and Digex. Adrian earned his B.S. in Computer Science from Hood College.

About Opscode
Opscode was co-founded in 2008 by Jesse Robbins and Adam Jacob, along with other notable technologists who have helped to shape today’s Cloud infrastructure. Opscode enables companies of all sizes to build and maintain scalable, fully automated infrastructure based on community best practices and expertise. The company is privately held and headquartered in Seattle’s historic Pioneer Square neighborhood. More information can be found at

Press Contact:
Robert Nachbar Kismet Communications 206-427-0389

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Opscode Training, Services and Evangelism

By John | May 18, 2010

Hi, my name is John Willis, and I am the VP of Training, Services, & Evangelism (TSE) at Opscode.  I have been on-board for about three months and have been very busy building a team, creating our first materials, and getting everything off the ground.

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They Are Listening From the Clouds

By John | May 14, 2010

Nah.. not those kind of clouds.  The other day I was pissed off that I didn’t get an upgrade from Delta airlines.  As I get older I am slowly learning to harvest my anger into productive outcomes.  Here is a manifest example of an Email I sent to the president of Delta Airlines and to my surprise their quick response.

May 14, 2010

REF #8569172

Mr. John Willis

Dear Mr. Willis:

Thank you for your correspondence to our CEO, Mr. Richard Anderson, along with the other top executives, describing your past experiences with Delta; they have asked me to respond on their behalves. I sincerely enjoyed reading your many compliments and your great brainstorming ideas.

We appreciate receiving your suggestions about adding a social upgrade bid, a social network and an inflight internet network. These are all great ideas!! Many customers share their feedback with us, and these observations oftentimes form the basis for improvements in our service, especially with our most frequent flyers like yourself. Be assured I will be sharing your suggestion with the responsible leadership team. If they require additional information, they will be in touch with you.

While I am unable to grant a Medallion tier level upgrade, I still would like to make amends. Therefore, I have generously added 10,000 bonus miles to your frequent flyer account. Please allow three business days for the miles to appear.

As an Elite member, you are an integral part of our customer base and we are always interested in your feedback. Thank you for taking the time to write. We deeply value your business.


Tyler Adams
Coordinator, Customer Care

From: John Willis <>
To: <>
Cc: Cantarutti, Perry; <>
Sent: Wed May 12 16:14:45 2010
Subject: Compliments, No Complaints, and Some Great Ideas

From: John Willis / Delta FF# xxxxxxxxxxx

To: Richard Anderson, et al.,

Compliments and No Complaints

I am approximately 36k in the air on delta flight 2049 ATL to SFO.  A little bummed that I am in coach; however, that is not your fault.  First things first, I love Delta Airlines.  I have been flying different airline in the 50 to 70k range for the last 30years and Delta is the best. IMHO, your pilots are the most experiences, your flight attendants are very professional, gate attendants oh well … needs a little work.. However, so do all the other airlines…  Overall, Delta is by far my favorite airline.   Even when things go wrong you guys seem to correct the situation in a timely manner; therefore no complaints.  Now on to the great ideas…

Some Great Ideas That Might Create More Revenue and Better Customer Satisfaction

1) I think you should add a social bidding solution for domestic flight upgrades.  Allow frequent fliers to participate in a online auction for available upgrades.  Give your loyal customer the capability to bid dollars for upgrades (sort of e-auction).

2) Own your social network.  Create an open social network of freq-flier junkies (I am one as was George Clooney).  Create an open social network around your loyal frequent fliers.   Use the IT open source/social networks as a model.  Create an open frequent flier advisory board and setup a wiki…

3) Own your in-flight  Internet Network.   As portable devices become pervasive (e.g., Ipads)  there are great opportunities for your airline to move many of the in-flight offerings to your own in-flight network.  Stream videos, download e-books, load app store games, Delta developed games.  How about running interactive game like marketing campaigns.  forget about it….

What’s in it for me?

Nothing.  I assign free right of these ideas.  However, if you think they are great please feel free to proceed accordingly.  For example, life time “Diamond”.   Marginally great, life time Platinum.  You get the point.  If you think the idea’s stink then a thank you would suffice.  However, a non response will tell me either a.)  You didn’t read this email or b.) You are not interested in me sending you ideas in the future.  In either case, I still would like to thank you for running a great airline.

John Willis
Opscode, Inc.
TEL: 919 244-9680
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Everything Old Is New Again!

By John | April 16, 2010

Application Management Specification

The Application Management Specification (AMS) developed by Tivoli Systems in 1995 expanded the original Desktop Management Forum (DMTF) work for managing software on desktops to cover the aspects of managing distributed applications in heterogeneous environments. Like OSD, AMS allows software developers to describe the details required to deploy software by describing the deployable packages of an application (referred to in AMS as “software components”), the bill of materials for these components, by describing the dependencies these components have on other components, and the depedencies components have on the systems they run on. Additionally, AMS can be used to improve the manageability of software in the application life cycle stages that occur after deployment. Specifically, AMS can capture the details required to configure software components by describing the steps required to properly install components, by describing how these components can be connected together, and by describing the tasks or commands used to configure components. For software components actually in use (executing), AMS provides ways to describe the details that can be monitored to understand the health of a component and the tasks/automation routines needed to maintain healthy states. Finally, software developers can describe the access rights security administrators need to establish to effectively control the actual use of the software components. This breadth of information makes it easy to automate the processes associated with deploying, configuring, monitoring and securing applications in full scale environments.

AMS captures information in a standards-based, platform independent way. Additionally, the information captured in AMS can be expressed in a variety of syntax so it is easy to use in a variety of environments. For example, AMS was originally expressed using DMTF’s Management Information Format since this is a standard for describing desktop management information. Today, AMS 2.0 is based on the Common Information Model (CIM) initiative being lead by the DMTF. Thus, it is also expressed using the Management Object Format (MOF) prescribed for CIM. And the relevant pieces (for example, bill of material) can be easily expressed using XML for OSD.

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